Lessons Learned
Many years ago, I was fresh out of college with an education degree from the University of Texas which meant I had a head full of disjointed information and little practical experience. In short, I had a lot of lessons to learn. Not finding a teaching job right away, I accepted a position managing the retail sales floor of a busy lumber yard and construction supply company in this rural area of Central Texas. Our customers were a mix of home builders, ranchers, tradespeople, and homeowners who kept our sales staff busy offering advice, filling orders and arranging deliveries. I was a bit full of myself, given that I now had an office, several employees, and a regular paycheck. So, I set about fixing some of the business practices that to me, seemed haphazard and unprofessional. For example, the sales staff would regularly allow customers to charge their purchases on an informal basis by recording the sale on a paper ticket, then holding onto the paperwork until the customer r...